Canon's Recently released MB2320 series Printer is giving some customers an Error Code B504.
This error code occurs when there is no ink at the print-head, which could occur when a cartridge is completely depleted or no ink is flowing. What happens when you go to insert a new cartridge, is that the printer automatically looks to run a default cleaning process, but if it finds no ink at the print-head, it will report an error. This can happen with original cartridges or non-original cartridges - it is an issue with the printer, but there is a solution, and the solution is listed below.
The below instructions can also solve most "recognition" issues, error codes, or poor printing problems with these cartridges.
Instructions for use of the Canon PGI-1200 / PGI-2200 compatible cartridges
- The yellow protective tape must be removed from the cartridge before installing it.
- If the cartridge is removed from the printer when it is fully depleted or when no ink is flowing, you may experience an error code such as B504. This is due to the printer design, not due to the cartridge design. It happens because when you install a new cartridge, the printer automatically does a cleaning cycle, but if there is no ink in the print-head, it will generate an error.
Instructions to follow if needing to replace the cartridges if you have an error code:
i. With the printer turned on, unplug the power cord and open the front cover.
ii. Move the print-head cart manually to the location of cartridge replacement (if the print-head cart is not movable, plug the printer back on / switch it on and then unplug it again when the print-head cart is in a movable position)
iii. Place your index finger above the cartridge you wish to change, and press on the fastener that is located under the black plectrum, you will hear a clicking sound, and the cartridge will eject. Change other cartridges in this way as needed.
After replacing with new cartridge (s), close the front printer cover, plug in the power cord and restart the printer for normal use.