Placing an Order 7

• How to place an order
• How our website is safe
• How to search drums, ink and toner cartridges on 123Ink
• Purchase orders
• Store locations

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Account Info 5

• How to change an account's email
• How to reset your password
• How to subscribe or unsubscribe from our newsletters?
• How to turn my Guest Checkout order into an account?
• How to change my address book and my phone number?

Modify or cancel an Order 2

• How to cancel an order online
• Change or cancel your order

Coupons, promotions and S-Points 6

• How do I apply a coupon?
• S-Points reward information
• How can I earn the S-Points from my Guest Checkout order?
• I just placed an order, when will by new S-Points show on my account?
• How to redeem and apply my S-Points?

See all 6 articles

Stock Information 1

• Why does the status of my order indicate awaiting stock?

Special Accounts 3

• Reseller account information
• Gov't & EDU account information
• Can resellers be exempt from PST taxes?

Third Parties 2

• Can I link Shopper+ to my website and become an affiliate?
• Can I become one of Shopper+ suppliers?

Product Prices 4

• Does Shopperplus offer price match?
• How to get a price quotation?
• Environmental Handling Fee (EHF) Information
• Is there a minimum total required to purchase?

Tax 3

• How much tax do I have to pay for my order?
• Tax exemption for the First Nations
• Shopper+ Inc's tax numbers (GST, PST, QST, RST)

Payment Methods 9

• What method of payment can I use?
• How to apply store credit?
• How do I pay by Interac Email Money Transfer (e-Transfer)?
• Which currency will I be charged?
• How to pay an order by cheque?

See all 9 articles

Invoices 1

• Where can I get a copy of my invoice?

Shipping Methods & Locations 9

• Shipping locations
• Processing and delivery time
• How to track my order?
• Shipping time and price for your order
• Can I ship my order to a different address than my billing address?

See all 9 articles

Shipping Related Issues 3

• What do I do if I've received the wrong item(s)?
• Why is my order taking so long to deliver?
• Why doesn't my tracking number give me any information?

Returns 3

• How to request a return online
• Returning Products
• Do you recycle/accept return of empty cartridges?

Warranties 2

• Warranty on defective and non-defective items
• Warranty on defective original (OEM) printing supplies

Refunds 1

• Refund request

Universal FAQ 17

• What is a toner cartridge?
• What is a drum unit?
• What is a belt unit?
• What is a waste toner box/bottle/cartridge?
• What is a photoconductor kit or a photo developer unit?

See all 17 articles

Brother Toner Cartridges 35

• TN-110 115 Toner Reset Instruction
• TN-210 Toner Reset Instruction
• TN-221 225 Toner Reset Instruction
• TN-310 315 Toner Reset Instruction
• Introduction of Printer Consumables for Brother Printers

See all 35 articles

Samsung Toner Cartridges 5

• Can the Samsung MLT-D203U also work with the ProXpress M3320ND printer?
• Does the label on the toner “S209X” mean MLT-D209S instead of MLT-D209L?
• Introduction of Printer Consumables_for Samsung Printers
• Troubleshooting for Samsung CLT-406S toner cartridge not recognize by the printer.
• How to Reset the Samsung CLP-310 Printer

HP Toner Cartridges 5

• What's the difference between CC364AC and CC364AC Highspeed?
• Are HP 78X (CE278X) and HP 83X (CF283X) interchangeable?
• How to troubleshooting an error message "supply memory error" for HP printer?
• I replaced "NO chip compatible cartridge" with HP used original chip, but still got the message "low toner level"
• HP+ printers models ending with the letter "e" does not recognize compatible cartridges

Dell Toner Cartridges 2

• Can the DELL 310-9319 fit in the Dell Mono Laser MFP1125?
• How to reset the Dell 1320 printer to factory default

Okidata Toner Cartridges 1

• Why is the toner B4600C not fitting in my printer B4600?

Xerox Toner Cartridges 1

• Why is the Xerox 106R01630 not fitting my Xerox 6015 printer?

Pantum toner cartridge 0

OKI toner cartridge 0

Lexmark toner cartridge 1

• Lexmark printer memory reset (3-4 compatible cartridge used)

Universal FAQ 13

• What is the difference between an ink cartridge and a printhead?
• What are the differences between Ink Cartridges and Toner Cartridges?
• Why isn't my printer model not written on the box or cartridge?
• Is the ink in those universal refill kits, the same as the ink already in the cli-8 inks?
• Can cleaning the print header cause the cartridges to empty?

See all 13 articles

Brother Ink Cartridges 3

• Installing Brother LC103, LC61, LC51, any LC cartridges
• Troubleshooting for Brother® LC103 / LC105 / LC107 / LC203 ink cartridge not recognize by the printer.
• Troubleshooting for Brother LC61/LC75/LC103 / LC105 / LC107 / LC203 / LC209 / LC 205 ink cartridge displaying low ink level.

Canon Ink Cartridges 7

• What is the difference between BCI-3e and BCI-6 series, what does the E mean?
• Canon PG-240 “Low Level" "Run Out" warning message
• Why the Page Yield of small black Canon CLI-226 is higher than the large black Canon PGI-225?
• Canon Maxify printers (error code B504)
• How to ignore the Canon error message "check ink 1686" and "check ink 1688"?

See all 7 articles

Epson Ink Cartridges 9

• What should I do when Epson T288XL ink cartridges can not be recognized by the printer?
• How to activate the spare serial number storage in the Epson compatible ink cartridge chip memory.
• How can I bypass the error message "invalid cartridge" on the Epson printer.
• Epson XP-440 firmware downgrade procedure (SO20J8 downgrade to SO10H8)
• Epson XP-330 firmware downgrade procedure (SO20J8 downgrade to JO10G3)

See all 9 articles

HP Ink Cartridges 4

• Can the HP 63XL compatible inks be refilled?
• Update HP Latest Firmware
• Update firmware for HP printers with "Cartridge problem" error (934XL/935XL, 950XL/951XL, 970XL/971XL)
• Disable the HP cartridge Protected message

Universal FAQ 7

• How to find all the compatible printers for my ink/toner cartridges?
• What is a monochrome laser printer?
• What cable should I get for my printer?
• What is Airprint?
• Which of the printer would you recommend for high quality photo printing?

See all 7 articles

Pantum Printers 10

• Common troubleshooting for Pantum P2500W
• Instructions for driver/firmware update of P2500W
• Jammed paper in your Pantum P2500W?
• Can a Pantum P2500W connect with an android tablet or cellphone?
• How to set the language back to English for Pantum M6600NW?

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Brother Printers 3

• Which USB cable does a Brother printer use?
• Resetting Brother MFC-9320 / 9120CN / 9010CN
• How to identify the manufactured date of the printer using Brother's serial number?

Epson Printers 2

• Do we have power cable and USB cable for the Epson Style Photo R280?
• I have an Epson Stylus NX515 and I can’t get the door opened in order to change the cartridges. How do I solve this problem?

Canon Printers 2

• Is the Canon PIXMA MG2920 compatible with windows 10?
• How to fix the the error code 6004 for Canon printer?

Universal Cable FAQ 13

• How to find the right HDMI cable on PrimeCables?
• The different types of cables there is (with conversion table)
• Are your Ethernet (Cat 5e, 6, 7) cables solid copper or copper-clad aluminium (CCA)?
• Difference between CMP, CMR, CM / CMG, CMX cables
• Meaning of FT1, FT2, FT4, FT5 and FT6 cable certifications

See all 13 articles

Mounts FAQ 4

• Electric standing desk info and troubleshooting (Cab-ET101-BK and Cab-ET101-WH)
• What is VESA?
• How to find the right TV mount?
• How to install a wall mount?

Antenna FAQ 4

• What is the difference between an indoor vs. outdoor antenna?
• Do I need a TV amplifier for my antenna?
• How to use a signal analysis online tool (for television reception)?
• How to set up my antenna?