If you are having issues with the password, you can reset it through the following link: 

https://www.123ink.ca/password_resets/new 

This option is also available within the Sign In page, as shown below:

If these options do not resolve the issue, please give us a call at 1-866-979-7463 or send us an inquiry or start a Live Chat session and one our agents will be glad to assist you.