To return OEM printing supplies, these will only be accepted when opened if they are still in resalable condition, meaning that all the manufacturer's seals are all intact. We request that such returns are confirmed with our customer service, which will be verified by pictures. Accepted returns will have a 30% restocking fee. Returns that do not match our criteria will be declined.


If an OEM product is found defective, the warranty is with the manufacturer directly. Please contact the proper manufacturer with the information below. If the manufacturer is unable to process the return, you need to provide a valid ticket number provided by the manufacturer to our customer service so we may assist you regarding its return.



Manufacturer
Warranty Period
Contact Number
Manufacturer Website
Brother
365 days
1-877-276-8437
Live chat:
https://support.brother.ca/app/chat/chat_launch

www.brother.ca
Canon
90 days
1-866-226-6634
Select language, then prompt. For Service or Technical Support, press 1.

www.estore.canon.ca
HP
Life of supply
1-800-474-6836
Live chat:
https://h50203.www5.hp.com/wclweb/WCLEntry.aspx

www.hp.com/ca
Epson
30 days 
(905) 709-3839 (Canada), 6am to 8pm PT Mon-Fri
                                           7am to 4pm PT Sat

www.epson.ca
Lexmark
Different with each product
1-800-LEXMARK (1-800-539-6275)
www.lexmark.com/en_CA
Okidata
90 days
1-800-654-3282
www.okidata.com
Xerox
Life of supply
1-800-835-6100 (Phaser products only)
1-800-275-9376 (Other products)

www.xerox.ca
Samsung
365 days
1-800-726-7864
Live chat:
https://sales.liveperson.net/hc/7385954/?cmd=file&...

www.samsung.com/ca
Kodak
365 days
1-888-368-6600 (USA)
1-800-268-1567 (Canada)
Live chat:
http://support.en.kodak.ca/app/contact/type/servic...

www.kodak.ca
Panasonic
30 days
1-800-561-5505
www.panasonic.ca
Ricoh
90 days
1-800-263-0815
www.ricoh.ca
Konica Minolta
30 days
1-800-263-4410
www.konicaminolta.ca
Kyocera Mita
Life of supply
1-877-326-7976
www.kyoceradocumentsolutions.ca
Pantum
2 years
1-855-726-8861 (855-Pantum1)
http://global.pantum.com/