For the following original printing supplies:

  • Ink cartridges
  • Toner cartridges
  • Drum units (and other drum-like products such as imaging units)


We currently carry a 1-year warranty on these supplies if they are defective. If they are not defective, they may be returned unopened within 30 days of purchase after a seal verification issued by our customer service. For all original printing supplies, do make sure to keep all the original packaging, accessories, manuals and any other parts that came with the item, in case it becomes defective.


If you have a defective original printing supply purchased from us, you may contact our customer service with the details, how it's being defective, the printer model of your printer and its serial number. From there, our team will assist you while looking into a solution and, if there is no solution, the return of the product (if returned, all the original packaging, accessories, manuals and any other parts that came with the item will be required back as well).


If you wish to contact the manufacturer, as their procedure may be faster for the technical support of your original printing supply, please refer to the following table:



Manufacturer
Warranty Period
Contact Number
Manufacturer Website
Brother
365 days
1-877-276-8437
Live chat:
https://support.brother.ca/app/chat/chat_launch

www.brother.ca
Canon
90 days
1-866-226-6634
Select language, then prompt. For Service or Technical Support, press 1.

www.estore.canon.ca
HP
Life of supply
1-800-474-6836
Live chat:
https://h50203.www5.hp.com/wclweb/WCLEntry.aspx

www.hp.com/ca
Epson
30 days 
(905) 709-3839 (Canada), 6am to 8pm PT Mon-Fri
                                           7am to 4pm PT Sat

www.epson.ca
Lexmark
Different with each product
1-800-LEXMARK (1-800-539-6275)
www.lexmark.com/en_CA
Okidata
90 days
1-800-654-3282
www.okidata.com
Xerox
Life of supply
1-800-835-6100 (Phaser products only)
1-800-275-9376 (Other products)

www.xerox.ca
Samsung
365 days
1-800-726-7864
Live chat:
https://sales.liveperson.net/hc/7385954/?cmd=file&...

www.samsung.com/ca
Kodak
365 days
1-888-368-6600 (USA)
1-800-268-1567 (Canada)
Live chat:
http://support.en.kodak.ca/app/contact/type/servic...

www.kodak.ca
Panasonic
30 days
1-800-561-5505
www.panasonic.ca
Ricoh
90 days
1-800-263-0815
www.ricoh.ca
Konica Minolta
30 days
1-800-263-4410
www.konicaminolta.ca
Kyocera Mita
Life of supply
1-877-326-7976
www.kyoceradocumentsolutions.ca
Pantum
2 years
1-855-726-8861 (855-Pantum1)
http://global.pantum.com/