Description: 

The reset gear on the toner cartridge did not properly contact and reset the New Toner Sensor within the printer. The reset gear will operate only once after the toner cartridge is installed and the position of the gear cannot be reset after installation. To reset the Toner Life Display, a manual reset procedure must be performed.  

Solution:

The following steps will need to be performed to manually reset the toner life. 

HL Printer Series 

1. Open the front cover.

2. Press the “SECURE” and "CANCEL" button at the same time.  

3. Press the arrow key to select the type of toner need to reset and press "OK" button to confirm.

TNR-STR - starter cartridge 

TNR-STD - TN820 standard page yield

TNR-HC - TN850 high page yield

TNR-S.HC - Tn880 extra high page yield

4. Accepted will display on the printer screen, close the front cover.

DCP/MFC Series 

1. Press the "Home" button to the main screen.

2. Press the Fax button to make the numeric keypad visible

3. Locate and the Asterisk (Star) button on the numeric keypad. It is important to remember its location as it will not be lit up later when needed

4. Press the Home button to return to the main menu

5. Open the front cover of the printer to access cartridges

6. With the front cover open, press and hold the unlit Asterisk (Star) button for 5 seconds

7. The reset menu will now appear on the LCD display

8. Scroll through the menu to select a page yield to reset

TNR-STR - starter cartridge 

TNR-STD - TN820 standard page yield

TNR-HC - TN850 high page yield

TNR-S.HC - Tn880 extra high page yield

9. The LCD will read "Accepted" once the reset is complete

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