For any product being returned to us, it must be approved by our support team, since specific steps need to be followed. Please contact us at 1-866-979-7463, send us an email (support@123ink.caor even join us in a Live Chat session.  An agent will be pleased to assist you with any difficulty you might encounter.

Take a look at our guarantee here to understand the return periods for each item:

(Please note that any product returned without prior authorization will not be accepted, and the cost to ship the item back to you will be at your own cost)