If you've received an email informing that your order's been cancelled due to your credit card / billing information, it's unfortunately because your order failed one of our additional security verification, which we implement to avoid fraudulent orders. Such orders which have been cancelled will automatically be voided / reimbursed, therefore if you wish to correct the order, you will be required to place a new one.
If this is also one of your first orders you may also need to put your shipping address to be the same as your true billing address. For more information and to see how you can use PayPal Express to bypass this, click HERE.
For such orders, please make sure that your billing address is a perfect match to the address of your credit card. This includes all the parts of the address:
- Civic number
- Street name
- Apartment/unit number (if any)
- City
- Province
- Postal Code
To be 100% sure that your address perfectly matches, do verify either the address which shows on your card's statements, or on the card's profile, on its website, as shown below:
