You can request a return or a replacement online once your order has shipped.

1. Sign in, click your name at the top of the page and choose **My
Orders** (or go to **My Account → Order History/Status**).
2. Find the order and click **Ask for Return**. (This button appears
once the order has shipped.)
3. Tick the item(s) and choose **Refund** or **Resend** (replacement):
   - within the item's return period (usually 30 days after delivery)
you can choose either;
   - after that, the item is covered for a replacement under our
warranty, so only **Resend** is shown. Clearance items can only be
replaced.
4. Choose the quantity, tell us whether the package was opened, and
pick the reason. Add a comment and attach photos if you can — photos
help us sort it out faster. Then click **Submit**.

**What happens next**

- You'll get an email confirming we received your request.
- Our team reviews it and emails you. If the item needs to come back,
we'll send you a prepaid return label — please use it within 14 days.
- We then send the replacement or issue the refund according to our
[Return & Refund
policy](https://www.shopperplus.ca/policies/return-refund), and email
you when it's done.

Questions at any point? Just reply to any of these emails.