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Universal FAQ

Knowledge Center & Trouble Shooting related all Brand Toner Cartridges

What does the page look like with 5% coverage on one page?
One of the important aspects to think of when choosing a printer or buying a replacement cartridge, is how much ink or toner that cartridge actually contai...
Thu, Aug 23, 2018 at 4:41 PM
What is the MICR Toner?
MICR or Magnetic Ink Character Recognition is a standard electronic process that reads sensitive documents like checks using high speed magnetic equipment a...
Wed, Jan 18, 2017 at 10:53 AM
How to clear error message "Slide the Green tab on Drum Unit"?
When you get the error message "Slide the Green tab on Drum Unit?" after replacing a new drum unit, please perform the following steps. 1. Tak...
Fri, Jan 5, 2018 at 10:02 AM
Where are the compatible or remanufactured cartridges manufactured?
All of our compatible cartridges are made in China, remanufactured ones are made either in China, Malaysia or Mexico.
Wed, Aug 2, 2017 at 12:12 PM
Do you refill cartridges? Do you have refill kits?
We do not offer refilling services, we simply sell our ink and toner cartridges. We do however offer refill kits for ink cartridges, which you can find ...
Wed, Aug 2, 2017 at 12:51 PM
How to clean the drum unit?
Please follow the steps below to clean the drum unit: Open the top cover. Slowly take out the drum unit and toner cartridge assembly. Push down the ...
Fri, Jan 4, 2019 at 12:06 PM
To improve the print quality by cleaning the imaging drum.
 If there are issues like toner smears on the printed pages, check the toner cartridge for damage. Remove the toner cartridge from the printer, and...
Tue, Jan 22, 2019 at 12:21 PM